Shipping and Charges

The following terms and conditions apply:

  • dispatch conditions
  • dispatch costs
  • Delivery of download items:
  • delivery periods
  • terms of payment
  • bank details

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

European Union

United Kingdom, Switzerland, Austria, Germany and EU-Countries: From a purchase value of € 70.00 delivery is free of charge. If the vale of goods is less than € 70.00 and you wish to pay on account, then the shipping costs are € 5.00. If purchase value is less than € 70.00 and payment is made in advance, shipping costs are € 2.50.

(EU) including Switzerland and United Kingdom:
Belgium, Bulgaria, Denmark (except Faroe Islands and Greenland), Estonia, Finland (excluding Åland Islands), France (except overseas areas and departments), Germany, Greece (except Mount Athos), United Kingdom (except Channel Islands), Ireland, Italy (except Livigno and Campione d'Italia), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except non-European territories), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta + Melilla), Czech Republic, Hungary, Cyprus / Republic (except northern part), including Switzerland.

Europe

No shipping costs starting from a purchase value of € 200.00; otherwise € 5.00 for shipping will be charged.

(Europe excluding the EU):
Aland Islands (Finland), Andorra, Albania, Armenia, Azerbaijan, Mount Athos (GR), Bosnia-Herzegovina, Campione d'Italia (IT), Ceuta (E), Faroe Islands (DK), Georgia, Gibraltar (GB), Greenland (DK), Guernsey (GB), Iceland, Jersey (GB), Canary Islands (E), Kazakhstan, Kosovo (Serbian province), Liechtenstein, Livigno (IT), Macedonia, Melilla (E), Moldova (Republic ), Montenegro (Republic), Norway, Russian Federation, San Marino, Serbia (Republic), Turkey, Ukraine, Vatican City, Belarus, Cyprus / Republic (North part)

World

No shipping charges starting from a purchase value of € 400.00; otherwise € 80.00 for shipping will be charged.

(World):
Egypt, Algeria, Bahrain, Iran, Iraq, Israel, Yemen, Jordan, Qatar, Kuwait, Lebanon, Libya, Morocco, Oman, Saudi Arabia, Syria, Tunisia, United States, United Arab Emirates

World I

No shipping costs starting from a purchase value of € 500.00; otherwise € 100.00 for shipping will be charged.

(Rest of World):
All other countries and areas that are not listeted in zone 1, 2 and 3.

Please note: We generally deliver worldwide. However, due to differing country regulations, a particular product may not be sold in a specific country (for example taurine in Japan).

Delivery of download items:

Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs

The customers can download the Download items via a link shared through email.

This email is sent with the access data for the Download within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).

The customers can download the Download items in their customer accounts.

This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).

The customers are also informed about the provision via email.

Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 1 - 3 days, in case of foreign deliveries, within 3 - 5 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).

Please note that deliveries are not made on Sundays and other holidays.


If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Terms of payment

You have the following payment options:

  • ✔ Payment via PayPal
  • ✔ Payment via credit card (MasterCard & Visa)
  • ✔ Prepayment via transfer (-2,50 € Discount)

Further details on payment

As long as you make the prepayment , we will grant you 2.50 € reduction on the invoice amount of the order.



If payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods.

Our bank details:

Bank details

TransferWise Europe SA
IBAN: BE75 9671 9026 4351

BIC: TRWIBEB1XXX

Payments by PayPal please use the following account ID: biotikon.eu



In case of questions, please contact us at the contact details mentioned in the Legal Information.